Legal
Privacy Policy
Last updated: 1 June 2026
1. Who we are
Fuelvex ("we", "our", "us") operates the online store at fuelvex.uk. We are committed to protecting your personal data in accordance with Regulation (EU) 2016/679 (GDPR).
Contact: info@fuelvex.uk
2. Data we collect
- Account data: name, email address, hashed password
- Order data: delivery address, ordered items, payment status
- Payment data: handled exclusively by Stripe — we never see or store card numbers
- Technical data: IP address, browser type, pages visited (analytics)
- Communication data: emails you send to us
3. How we use your data
- To process and fulfil your orders
- To send order confirmations and shipping notifications
- To maintain your account and loyalty status
- To respond to your enquiries
- To improve our website (analytics)
- To comply with legal obligations
4. Legal basis
- Contract performance — processing orders, account management
- Legitimate interests — fraud prevention, improving our services
- Consent — marketing emails (you can unsubscribe at any time)
- Legal obligation — tax and accounting records
5. Data sharing
We share your data only with trusted service providers necessary to run our store:
- Stripe — payment processing (stripe.com)
- Zásilkovna / DPD / PPL / GLS — parcel delivery (your name and address)
- Resend — transactional emails (resend.com)
We do not sell your data to third parties.
6. Cookies
We use essential cookies (session, cart, authentication) and optional analytics cookies. You can manage cookie preferences via our cookie banner. Essential cookies cannot be disabled as they are required for the site to function.
7. Data retention
- Account data — until account deletion
- Order data — 10 years (Czech accounting law)
- Marketing consent — until withdrawal
8. Your rights
Under GDPR you have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and associated data ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, email us at info@fuelvex.uk. You may also lodge a complaint with the Czech Data Protection Authority (ÚOOÚ) at uoou.cz.
9. Security
We implement appropriate technical and organisational measures to protect your data, including password hashing, HTTPS encryption, and access controls. Payment data is processed by Stripe (PCI-DSS certified).
10. Changes to this policy
We may update this policy from time to time. We will notify registered users by email of any material changes. The date at the top of this page indicates when it was last updated.